Help center
How can we help?
Answers to common questions, and a real team when you need one.
Support tickets
The fastest way to reach us. Sign in and open a ticket from your dashboard.
Open a ticketSecurity emergency
Think your account is compromised? Freeze it instantly from Security settings.
Go to SecurityOur team typically replies within a few hours, 7 days a week.
Contact directory
Write to the right team and you'll get an answer faster. Always email us from your registered address.
Frequently asked questions
I didn't receive my login code
Codes arrive within a minute. Check your spam folder and search for 'Lunobase'. You can request a new code after 45 seconds. Each code expires after 10 minutes.
My deposit hasn't appeared yet
Crypto deposits need network confirmations, which usually take a few minutes to an hour. Once confirmed, your balance updates automatically. If it's been longer, open a ticket with your transaction reference.
How do withdrawals work?
Withdrawal any time, there is no waiting period. Withdrawals is automatic. If your request is taking long, open a support ticket or email payment@lunobase.com.
How do I secure my account?
Use a unique password, set an anti-phishing code under Security, and review your login history regularly. If anything looks wrong, use 'Freeze account' to lock everything instantly.
How do I close my account?
Withdraw your funds, then open a support ticket with the category 'Account'. We'll confirm your identity and close the account.