Terms of Service

By creating an account or using Lunobase you agree to these Terms, our Privacy Policy and our Risk Disclosure. If you do not agree, do not use the service.

You must be at least 18 years old and legally able to enter into contracts in your country of residence. You may not use Lunobase where it is prohibited by law or if you are subject to sanctions.

You are responsible for keeping your password and email account secure. Every sign-in requires a one-time code sent to your email.

Notify us immediately of any unauthorised access. You can freeze your account at any time from Security settings.

Deposits are credited after confirmation by Lunobase. We may request proof of payment and may decline deposits that cannot be verified or that appear to breach these Terms or applicable law.

Questions about a payment, deposit or withdrawal: payment@lunobase.com.

Orders are executed at the live market price available when your order is processed. Prices are volatile and may differ slightly from the price displayed; orders that move more than 2% are cancelled for your protection.

Filled orders are final. A trading fee applies as shown on the Fees page and before you confirm each order.

You can request a withdrawal at any time; there is no holding period. Withdrawals are not automatic: every request is reviewed and approved by the Lunobase team before funds are sent, and the amount is held in your account while it is under review.

We may ask for additional verification, and may delay or decline a withdrawal where required by law or where we suspect fraud. If a request is declined, the held funds are returned to your balance.

LunoCoin (LNC) is a loyalty reward that we give to customers for activity on Lunobase, such as verifying an account, depositing, trading, referring friends and sharing. It is earned, not bought. LNC has no cash value, is not a cryptocurrency or an investment, and cannot be sold, transferred, exchanged or withdrawn.

Holding LNC can reduce the trading fee you pay, as shown on the Rewards page. We may change, pause or end the rewards programme and its amounts at any time, and we may remove LNC that was earned through fake accounts, self-referrals, automated activity or any other abuse.

You may not use Lunobase for money laundering, terrorist financing, fraud, market manipulation or any unlawful activity, nor attempt to interfere with the platform's security.

We may freeze or suspend accounts to comply with law, investigate suspicious activity, or protect customers and the platform. You may close your account at any time after withdrawing your funds.

To the maximum extent permitted by law, Lunobase is not liable for losses arising from market movements, your own actions, or events beyond our reasonable control.

We may update these Terms. Material changes will be notified by email or in-app at least 14 days before they take effect.

Questions about these Terms: info@lunobase.com.